SLR HOMECARE Privacy Policy
Last updated: Dec 2, 2025
This Privacy Policy explains how SLR Home Care collects, uses, discloses, and protects personal information obtained through its website and related online forms. It is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where health information is involved, relevant Ontario health privacy laws.
1. Scope and Application
This Policy applies to personal information collected through the SLR Home Care website, including contact forms, assessment requests, newsletter sign‑ups, and job application forms. It does not apply to information collected offline in the course of providing home care services, which may be governed by additional privacy and health‑information policies provided to clients.
2. What Personal Information Is Collected
The types of personal information collected may include:
- Contact information (such as name, phone number, email address, mailing address)
- Basic demographic information (such as city or region, relationship to the person needing care)
- Information about care needs or service interests submitted through inquiry or assessment forms (for example, type of assistance requested, preferred schedule, or general health or mobility considerations, in non‑diagnostic terms)
- Employment‑related information from job applicants (such as resume details, credentials, work history, references, and professional licenses)
- Technical information collected automatically, such as IP address, browser type, device type, referring pages, and pages visited on the Site, collected through cookies or similar technologies
SLR Home Care aims to limit collection to information reasonably necessary for the purposes described in this Policy.
3. How Personal Information Is Used
SLR Home Care may use personal information for the following purposes:
- To respond to your inquiries, requests for information, and consultation or assessment requests
- To assess your or your loved one’s potential care needs at a preliminary level and to prepare for a more detailed consultation
- To provide and manage requested services, if you become a client, including care planning communications and scheduling
- To manage recruitment and hiring processes for job applicants, including contacting you, evaluating your application, and verifying information and credentials
- To send you communications about services, programs, updates, and educational content where permitted by law and subject to your communication preferences
- To maintain and improve the Site, monitor usage patterns, and enhance user experience
- To protect the security and integrity of the Site, and to detect and prevent fraud or misuse
- To comply with legal and regulatory requirements and to respond to lawful requests from authorities
4. Cookies and Similar Technologies
The Site may use cookies and similar technologies to:
- Remember your preferences and improve site functionality
- Analyze how visitors use the Site (for example, which pages are most frequently visited)
- Support security features and improve performance
You can adjust your browser settings to refuse cookies or to notify you when cookies are sent, but some parts of the Site may not function properly if cookies are disabled.
5. Legal Bases (Where Applicable)
Where required by law, SLR Home Care relies on one or more of the following legal bases to process personal information:
- Your consent (for example, when you submit an online form or opt in to communications)
- Performance of a service or steps taken at your request before entering into a service agreement
- Compliance with legal obligations
- Legitimate interests, such as improving services, ensuring Site security, or managing business operations, balanced against your privacy rights
6. When Personal Information Is Shared
SLR Home Care does not sell personal information. Personal information may be shared in limited circumstances, including:
- With internal staff and caregivers who need the information to respond to your inquiry, assess your needs, or provide services
- With third‑party service providers who assist with functions such as website hosting, email delivery, analytics, secure form processing, or IT support, under contractual obligations to protect personal information and use it only for specified purposes
- With healthcare professionals or community partners, but only with your consent or as permitted or required by law in connection with your care
- In connection with a business transaction, such as a merger, acquisition, or transfer of services, where personal information may be transferred as part of the transaction, subject to legal requirements
- To comply with legal or regulatory obligations, court orders, or lawful requests from authorities, or to protect the rights, property, or safety of SLR Home Care, its clients, or others
7. Storage, Security, and Retention
Personal information may be stored in Canada and/or in other jurisdictions where SLR Home Care or its service providers maintain servers or facilities, subject to the laws of those jurisdictions. SLR Home Care takes reasonable administrative, technical, and physical measures to protect personal information from loss, theft, unauthorized access, disclosure, alteration, or destruction.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, to meet legal or regulatory requirements, or as otherwise permitted by law. When personal information is no longer required, it is securely destroyed, deleted, or anonymized, in accordance with applicable laws and internal policies.
8. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, which can include:
- The right to access the personal information SLR Home Care holds about you
- The right to request correction of inaccurate or incomplete information
- The right to withdraw consent to certain uses or disclosures, subject to legal and contractual limitations
- The right to request deletion or anonymization of your information, where applicable and subject to retention obligations
- The right to opt out of receiving marketing emails or newsletters, using unsubscribe links or by contacting SLR Home Care directly
Exercising some of these rights may affect SLR Home Care’s ability to provide certain services or respond to your requests.
9. Children’s Privacy
The Site is not directed to children under the age of 13, and SLR Home Care does not knowingly collect personal information directly from children through the Site. Personal information about minors may be collected from parents, guardians, or lawful decision‑makers in the context of inquiries or services.
10. Third‑Party Websites
The Site may contain links to third‑party websites or resources, which have their own privacy policies and practices. SLR Home Care is not responsible for the privacy practices of these third parties, and encourages you to review their privacy policies before providing any personal information.
11. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or SLR Home Care’s practices. When changes are made, the updated Policy will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site after such changes indicates your acceptance of the updated Policy.
12. Contact for Privacy Questions
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact SLR Home Care using the contact information provided on the Site’s Contact page and indicate that your request is privacy‑related.
Contact Us
If you have any questions about this Privacy Policy, please contact SLR Home Care:
- By email: info@slrhomecare.com
- Using the contact details provided on the Site’s Contact page.
Need Personalized Assistance?
Contact us directly to discuss your family’s situation. Our team is ready to provide tailored support and answer any additional questions.